refund policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions by emailing us at Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. In all cases, please return the food order in the original container(s)* to our host.

Food Order Incomplete*

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to your Paypal account or we will refund you with a store credit. No cash refunds.
Please note: we do provide product sampling such as softy festival, fried breadfruit, fried bammy, etc. when requested for free. If we mistakenly omit a free product sample you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong or omitted. Refunds are not typically provided for food that a customer simply does not like.

Spice Level*

Spice can be different for everyone. For that reason some of our products contains little or no spice. We usually suggest that you let us know if you would like us to add a side of ground chili or chili sauce for your order. We do not offer discounts or refunds for a preferred different spice level.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.